Refund & Returns Policy

Applicable to: https://stock.koweldingtables.com.au
Effective Date: 23 June 2026
Operated by: KO Welding Pty Ltd

General

(a) This refund policy applies to purchases made via the KO | WT Stock Website, where customers are purchasing in-stock items only.
(b) All refund and return requests are handled in accordance with the Australian Consumer Law (ACL) and the conditions set out here.
(c) Any benefits offered in this Policy apply in addition to your rights under the ACL.
(d) Please read this Policy before purchasing so you understand your rights.

Australian Consumer Law

Under the ACL:

• You are entitled to a refund or replacement if a product fails to meet a consumer guarantee.
• You are entitled to compensation for any other reasonably foreseeable loss or damage.

(a) KO Welding Pty Ltd honours all obligations under the ACL.
(b) If this Policy conflicts with the ACL, the ACL prevails.
(c) For more information, visit the ACCC website.

Returns and Change of Mind

We accept returns for both faulty items and change-of-mind reasons, subject to the conditions below.

You may return an eligible item within 90 days of delivery, provided it is:

• New and unused, and
• In its original, unopened packaging.

We accept returns only for products in new condition. Items that have been opened, used, altered, or are no longer in their original packaging are not eligible for a change-of-mind return.

We do not charge a restocking fee. For change-of-mind returns, return freight is arranged and paid by the customer. Order cancellations are possible at any time prior to dispatch. Once an item has shipped, it must be returned under this Policy.

Exchanges

We accept exchanges on eligible items within 90 days of delivery, subject to the same new, unused and original-packaging conditions above. Contact us to arrange an exchange and we will advise on stock availability and any price difference. Return freight for change-of-mind exchanges is paid by the customer.

Return Methods

You can return an eligible item by either:

• In store at our Wendouree (Ballarat), VIC location, or
• By mail, using a carrier of your choice.

Please wait for return authorisation before sending anything back, and pack goods securely to avoid transit damage.

Faulty, Damaged or Incorrect Items

If your item is faulty, arrives damaged, or is not what you ordered, we cover all return freight and will arrange a replacement or refund.

For items damaged in transit:

• Notify us in writing within 3 business days of delivery.
• Include clear photos and a description of the issue.
• Retain all original packaging.

Exceptions

We may decline a return, refund or replacement where:

• The product was misused.
• You were aware of the fault before purchase.
• The product was altered or modified after delivery.
• Damage resulted from installation error, unauthorised repair, or tampering.
• Failure was caused by neglect, poor maintenance, or external forces (e.g. water, weather, electrical surges).

Refunds and Processing Time

Once we receive and inspect your returned item, we will notify you of the outcome (refund, replacement or repair). Approved refunds are issued to the original payment method in Australian Dollars (AUD) within 7 days. Warranty decisions are based on inspection and photos and may be subject to manufacturer review.

How to Submit a Return or Warranty Claim

1. Contact us with your invoice number and details of the issue.
2. Complete the return / warranty claim form if required.
3. Include clear photos or videos where relevant.
4. Wait for authorisation before returning goods.
5. Return goods securely packed to avoid transit damage.

Contact Us

If you wish to speak to us about this Policy or about any refund, repair or replacement, please contact us:

Call: (03) 7020 0234
Email: sales@koweldingtables.com.au